Utility Companies

With roots originating in the electricity utility industry FEC Services has strong service offerings for utility companies. We operate customer helplines supporting small businesses with energy efficiency information and provide training for customer facing sales and service staff on the application of energy technologies.

With a number of ex-utility industry technical staff we can also help with negotiations on connection issues, metering and billing. More recent work has included the promotion and management of energy saving offers to SME customers.

Case study - e.on SME Helpline

All utility companies selling into the SME marketplace have to provide energy efficiency services to their customers to comply with OFGEM licence conditions. Providing a quality service relies on the maintenance of good information resources and having experts available on the line at all times ready to answer customer questions.

E.on appointed FEC Services to carry out this work for them and are assured of a high quality, fast and accurate service guaranteeing their compliance position at a cost lower than would be required for them to set up their own service.

More Information:

Utilites – FEC can sell your contracts

Thermal imaging service launch

Energy service development